Yenya Bet Privacy Policy

Yenya Bet respects your privacy and is committed to protecting personal information. We collect account details, verification records, payment and betting activity, technical information, and support communications to operate services, protect accounts, and meet applicable requirements. For questions about Yenya Bet personal data, use Contact Us.

This policy covers our website, mobile version, app, account services, sports and live betting, games, Keno, bonuses, payments, support, and user communications. It applies to visitors and account holders in Addis Ababa and other Ethiopian regions, including people who contact us before registering. “Personal data” means information that identifies you or can be linked to you; “processing” means collecting, using, storing, sharing, or deleting it.

Who We Are

Yenya Bet provides online betting and gaming services for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions, and local restrictions. See About Us for operator information. Before submitting documents or depositing, check the operator identification and current licensing and regulatory status through License & Regulation and the competent authority’s latest information.

Information We Collect

We collect only information needed for lawful, operational, security, and regulatory purposes. The information required depends on your interaction with Yenya Bet.

• Account data: name, phone number, email, date of birth, username, and password-related security records.
• Verification data: identity documents, age checks, customer due diligence records, and information needed to prevent fraud. KYC, or “know your customer,” means checks to confirm identity and eligibility.
• Transaction data: deposits, withdrawals, payment method details, balance history, payment authorization records, and bonus activity.
• Betting and gaming data: bets, odds, stakes, results, live betting activity, Keno entries, and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies, and log files.
• Communication data: support messages, complaints, emails, chat logs, and call records where retained lawfully.
• Responsible gaming data: limits, self-exclusion requests, account restrictions, and activity indicators relevant to gambling-related risk.

Do not send unrelated sensitive information. Where verification documents are requested, use the designated secure submission channel rather than public posts or unsolicited messages.

How We Use Personal Data

We process information to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings, bonuses, and promotions. Account-holder information and transaction records may help verify that a withdrawal is requested by the correct person.

We also use relevant records to investigate multiple accounts, payment abuse, bonus abuse, suspicious betting patterns, and unauthorized access. These checks help protect users and the platform; an unusual transaction may require clarification before processing.

Other purposes include improving website and app performance, games and support; sending important service notices; handling disputes; supporting responsible gaming controls; and meeting applicable tax, accounting, anti-money laundering, licensing, and regulatory duties. Marketing is sent only where permitted, with available opt-out options. Opting out of marketing does not stop essential account or security notices.

Lawful Reasons for Processing

Depending on applicable requirements, processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud, or resolve disputes. We seek consent where required. The lawful reason depends on the information and purpose involved; this policy does not assume that every activity has the same legal basis. You may ask us to explain the reason applicable to a particular use of your data.

Cookies and Tracking

Cookies are small files stored on your device. Cookies and similar technologies may keep you logged in, protect sessions, remember preferences, analyse traffic, and improve performance. Marketing measurement may be used where permitted and subject to applicable consent requirements. Blocking essential cookies may affect login or account functions. See our Cookie Policy for further information and available controls.

Data Sharing

Yenya Bet does not sell personal data as a product. When necessary, information may be shared with payment processors, identity verification providers, hosting and cloud providers, analytics and security tools, customer support providers, and professional advisers. These third-party service providers are external businesses that help deliver or protect our services.

Access should be limited to the information needed for the relevant purpose, with appropriate confidentiality and data protection requirements. We may disclose information to regulators, law enforcement, or courts where legally required. A service provider may also have its own privacy obligations, particularly when processing payments independently.

International Transfers

Some providers may store or process information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and suitable safeguards for secure handling of personal data. You can contact us to ask whether an overseas provider is involved in a particular service and what protections apply.

Storage and Retention

We keep personal data only as long as necessary for account operation, legal obligations, financial records, dispute resolution, fraud prevention, responsible gaming records, and regulatory requirements. Retention depends on the record type and purpose. Closing an account does not automatically remove records that must be retained. Information no longer needed should be securely deleted or anonymised, including through applicable backup-management procedures.

Security Measures

We use reasonable technical and organisational measures to protect personal data. Safeguards may include encryption where appropriate, access controls, secure login systems, monitoring, staff confidentiality requirements, backups, fraud detection, and internal procedures. No online service can promise complete security.

For Yenya Bet account security, use a unique password, keep verification codes private, and sign out on shared devices. Access Yenya Bet login through the official website rather than unsolicited links. Confirm the domain through established official channels; a secure connection alone does not prove a website is genuine. Report suspected account compromise promptly.

Your Privacy Rights

Depending on applicable data protection laws, you may request access to your information, correction of inaccurate details, deletion, restriction, objection to certain processing, or information about how your data is handled. Where processing relies on consent, you may ask to withdraw it; this does not undo earlier lawful processing.

Requests may be limited where records are needed for legal, financial, security, or regulatory reasons. We may verify your identity before releasing or changing information to protect against unauthorized requests.

1. Step 1: Use Contact Us and identify your request, such as access, correction, or deletion.
2. Step 2: Provide enough account information to locate the relevant records. Never send your password or login codes.
3. Step 3: Complete any necessary identity check through the designated channel and retain your request reference.

Age Restrictions and Children’s Data

Yenya Bet services are intended only for eligible adults. We do not knowingly collect personal data from underage users. If you believe a child has submitted information, contact support so the matter can be reviewed and appropriate action taken, including account restrictions and lawful handling of the records. See our Age Restriction Policy.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests, and relevant risk indicators may be processed to support responsible betting measures and enforce account restrictions. Some records may remain necessary after closure to help maintain an exclusion or meet applicable obligations. See Responsible Gaming for related controls.

Terms, Bonuses, and Payments

This policy works alongside our Terms and Conditions, bonus rules, payment checks, and anti-fraud controls. Before registering, claiming a bonus, depositing, or requesting a withdrawal, review eligibility, KYC requirements, transaction limits, disclosed fees, and processing times.

When comparing mobile web and app access, check available functions and official support channels rather than assuming identical features. Obtain any app or APK only through an established official channel and review its permissions. Keep transaction references for payment enquiries; use the complaint-handling procedure if an issue remains unresolved.

Updates to This Policy

We may update this Privacy Policy when services, applicable laws, security practices, or data processing activities change. Material changes will be communicated where required. Review this page periodically and contact us if a change affects your understanding of Yenya Bet privacy or how your information is used.